Companies without their own IT department
When what was implemented ended up depending on a single person who also has four other jobs.
Continuity
Auren CareSupport, monitoring and continuous evolution of what was implemented
Processes change, data degrades and models lose accuracy. Care keeps what was implemented alive and keeps adjusting it as the company changes.
- Deliverable
- Managed service
- Typical length
- Monthly, with quarterly review
- Stage
- Continuity
The point isn't to leave you dependent on a vendor. It's that someone responds when something fails, and that improvements don't stay on the IT department's wish list.
Every quarter we review what's paying off, what has drifted from the agreed metric and what should be adjusted or retired.
When it makes sense
- You've already implemented something and have no one to sustain it
- Your internal team is putting out fires and never gets to improve
- You want to know whether your investment is still paying off
- Models or automations have degraded over time
01 — How we work
Solution support and evolution, step by step.
- 01
Operational baseline
We document what's running, what it depends on, what breaks when each piece fails and who needs to be notified. Without that map, support is expensive guesswork.
- 02
Monitoring and support
We watch automations, integrations and models in operation, with agreed response times. We'd rather find out from an alert than from a call from operations.
- 03
Prioritized improvements
Day-to-day requests are ranked with leadership by impact, not by how long they've been on the list. What doesn't contribute gets retired: keeping dead features around costs money too.
- 04
Quarterly impact review
Every quarter we check against the agreed metric: what's still paying off, what has drifted and what should be adjusted. If something stopped contributing, the recommendation is to switch it off.
02 — What it includes
- 01Support with agreed response times
- 02Monitoring of automations and models in operation
- 03Incremental improvements prioritized with leadership
- 04Quarterly impact review against what was agreed
03 — What you keep
- Operational continuity without relying on internal heroes
- Periodic evidence that the investment is still paying off
- An orderly path for what comes next
04 — Where it applies
Which sectors is Auren Care for?
The method doesn't change between sectors; the friction does. This is what the service looks like depending on where it's applied.
Internal teams swallowed by support
Departments that put out fires and never get to improve. Care takes over running what was delivered to free up that capacity.
Models and automations in production
Anything that learns from data degrades on its own. Without monitoring, the loss of accuracy shows up as user distrust long before it shows up in a report.
05 — What we measure
How the result is proven.
They're agreed at the start, with the baseline taken before touching anything. Without a measured starting point there's no way to prove the result afterwards.
- Availability of critical automations and integrations
- Response and resolution time against what was agreed
- Drift of models in operation relative to their baseline
- Sustained impact against the original metric, reviewed every quarter
06 — Frequently asked questions
What people ask before hiring Auren Care.
- Can I hire support for something another vendor implemented?
- Yes, after a technical review. We need to understand what's running and what state it's in before committing to response times: taking over something we don't know would mean promising what we can't deliver.
- Does this lock me in with you?
- That's not the goal. Documentation and knowledge are kept up to date precisely so you can move the operation to an internal team whenever you decide. Care exists to fill a gap, not to create a dependency.
- What exactly does the monthly service include?
- Monitoring, support with agreed times, incremental improvements within a defined allowance and the quarterly impact review. Anything beyond that allowance is quoted separately and stated beforehand, not on the invoice.
- Why does a model or an automation degrade?
- Because the world around it changes: a vendor updates its system, the operation starts recording things differently, the product changes its packaging. None of that sends a warning; that's why it's monitored.
07 — Within the Auren system
What comes after Auren Care.
Next step
Auren Insight
An X-ray of your operation: where time, money and control are being lost, backed by evidence and figures.
Let's talk about whether Auren Care is what your company needs.
A first, no-commitment conversation. If your problem is solved by another service —or without technology— we'll tell you that too.
Book a diagnosis