Manufacturing and agribusiness
Production, quality, inventory and maintenance. Typically an under-used ERP coexists with paper forms on the floor and spreadsheets that hold the real schedule.
Diagnosis
Auren InsightProcess and operations assessment, backed by evidence and figures
The starting point for everything. We step into the operation, observe it as it is —not as it is documented— and give you an honest reading of where the real opportunity lies.
- Deliverable
- Auren Insight report
- Typical length
- 2 to 4 weeks
- Stage
- Diagnosis
Most companies know something isn't working, but the conversation stays at the level of perceptions: “sales is slow”, “information gets lost between the warehouse and billing”. Insight turns those perceptions into measured facts.
We walk through the processes with the people who run them, review the systems you already have and quantify the cost of friction. At the end you know what hurts, how much it costs and what can be solved first.
When it makes sense
- You suspect there is rework, but can't size it
- You've been offered software or AI and don't know if you need it
- Your data is spread across systems, emails and spreadsheets
- You're about to invest in technology and want to decide on evidence
01 — How we work
Business process assessment, step by step.
- 01
Framing with leadership
A session to agree on what hurts, what has been tried before, which areas can be worked on and what is out of scope. We leave with the list of critical processes to review and the names of the people to interview.
- 02
On-site walkthrough
We go where the work happens: the plant, the warehouse, the counter, the billing desk. You understand a process by watching it run, not by reading the manual someone wrote three years ago.
- 03
Interviews with the people doing the work
Short conversations with the people in the process. What they redo, what they do in Excel because the system won't let them, which step exists only because someone once asked for it and nobody ever asked again.
- 04
Quantifying the friction
We put numbers on what we found: hours per month, frequency of rework, cost of delays and compliance risk. Without a figure there is no investment decision, just competing opinions.
- 05
Findings and prioritization
We present our findings to leadership, ranked by impact against effort, and say frankly what can be solved without buying technology. That is also an outcome of the diagnosis.
02 — What it includes
- 01Interviews with leadership and with the people who run the process
- 02On-site walkthrough of the critical operation
- 03Map of the real processes and the systems that support them
- 04Quantification of the cost of inefficiency
- 05Presentation of findings to leadership
03 — What you keep
- A report built on evidence, not opinions
- A list of opportunities prioritized by impact and effort
- Clarity to decide whether to invest —or not— in technology
04 — Where it applies
Which sectors is Auren Insight for?
The method doesn't change between sectors; the friction does. This is what the service looks like depending on where it's applied.
Transport and logistics
Fleet paperwork, pre-trip inspections, compliance with Colombia's road-safety plan (PESV) and trip settlements. Heavy regulatory demands held together by folders and one person's memory.
Professional services and healthcare
Scheduling, billing, collections and case tracking. Friction shows up in hand-offs between departments and in information asked twice of the same patient or client.
Public entities
Citizen requests (PQRSD), procurement and control of legal deadlines. Here the cost of friction isn't only time: it's a missed deadline with disciplinary consequences.
05 — What we measure
How the result is proven.
They're agreed at the start, with the baseline taken before touching anything. Without a measured starting point there's no way to prove the result afterwards.
- Hours per month spent on manual tasks in each critical process
- Frequency and cost of the rework identified
- Current end-to-end cycle time of the processes reviewed
- Compliance risks with estimated exposure
06 — Frequently asked questions
What people ask before hiring Auren Insight.
- How long does a business diagnosis take?
- Between two and four weeks, depending on the number of processes and sites. The load on your team is light: 45-minute interviews and the on-site walkthrough. We don't ask you to prepare special reports for the diagnosis.
- What do I need to have ready before we start?
- Nothing prepared. Access to the people in the process and visibility of the systems you already use is enough. If you have documentation we read it, but we don't assume it's accurate: we check it against what actually happens at the workstation.
- Is it useful for a small company, or only for large ones?
- It's useful from about 15 people, which is when hand-offs between departments appear and the information stops fitting in one person's head. In smaller companies the diagnosis is usually shorter and focused on one or two processes.
- What if the diagnosis concludes I don't need technology?
- We tell you, and that is the deliverable. We don't sell licenses or take commissions from any vendor, so we have no incentive to recommend a purchase. Changing a procedure or removing a step is a valid and fairly common outcome.
- Am I obliged to hire you for the implementation?
- No. The report and the prioritization are yours, written so that any team —your own or a third party— can carry them out. Whether we continue is decided afterwards, with the findings on the table.
07 — Within the Auren system
What comes after Auren Insight.
Next step
Auren Blueprint
The transformation plan: what gets done, in what order, with which technology and what to expect from each phase.
Let's talk about whether Auren Insight is what your company needs.
A first, no-commitment conversation. If your problem is solved by another service —or without technology— we'll tell you that too.
Book a diagnosis